The huge advertising billboards will finally be closed Euston station after passengers complained of “bad and unsafe” experiences.

Transport Secretary Louise Haigh has ordered screens wrapping the walls to be closed while a five-point plan to improve the station is carried out.

Passengers have claimed that the station is a hazard during rush hours and disruptions.

London TravelWatch said in a statement that “last-minute announcements” mean people are rushing to the platforms and staff “seem overwhelmed by the sheer number of people.”

The information boards also appear small compared to the large advertisements, making it difficult for people to find train schedules and platforms.

Network Rail said a “major rebuild” is needed to meet current demands.

But they added they will change the way “passengers are invited to board services” and try to alleviate problems during busy periods.

Transport Secretary Louise Haigh said: “For too long, Euston station has simply not been good enough for passengers.

The screens have finally turned off (Photo: PA)

What five changes are being made to Euston station?

Network Rail and the Department for Transport have announced a five-point plan to deliver much-needed improvements to Euston station.

Both organizations admitted that “the obsolete station needs a major overhaul.”

  1. Review the provision and circulation of information to passengers, including the closure and review of the use of overhead advertising signs.
  2. A review of how passengers are invited and board services, especially during disruptions
  3. Creating more space on concourses and alleviating hotspots, which will include expanded and improved toilet provision.
  4. Unify station operation during the disruption to ensure a holistic approach is taken for the benefit of all passengers.
  5. Increase the reliability of both rail infrastructure and services to reduce disruptive events experienced at the station.

Mandatory Credit: Photo by Dinendra Haria/LNP/Shutterstock (14743079i) Passengers at London Euston station, as train services leaving London are disrupted due to adverse weather conditions. The Met Office has issued yellow weather warnings for many parts of England and Wales. Train services out of London disrupted, London, UK - 27 September 2024

Passengers have claimed that the station is a danger during rush hours and disruptions (Photo: Dinendra Haria/LNP/Shutterstock)

Mandatory Credit: Photo by ANDY RAIN/EPA-EFE/Shutterstock (14594403k) Commuters at Euston station in London, Britain, July 19, 2024. Companies and institutions around the world, including rail operators and airlines, were seen affected on July 19 by a Major Computer Outage on systems running Microsoft Windows related to a faulty CrowdStrike cybersecurity software update. According to CrowdStrike's CEO, the issue has been identified, isolated, and a solution has been implemented. Massive IT outage affects businesses and infrastructure around the world, London, UK - July 19, 2024

The information panels also appear small compared to the large advertisements (Image: Shutterstock)

‘That is why I have commissioned Network Rail to draw up a clear plan to immediately improve conditions for passengers. This includes closing advertising panels from today to review their use.

“We know Euston needs a permanent solution and we are working hard to reach an agreement, but these immediate steps will help alleviate some of the problems the station has been facing.”

In September last year, the regulator the Office of Lane and Road (ORR) issued an improvement notice to Network Rail in relation to the station, accusing the government-owned company of failing to prevent safety risks arising from “unacceptable” overcrowding.

Gary Walsh, route director for the South West Coast, said: “Passengers have not received the experience they deserve at Euston recently and we need to do better.”

“Our five-point plan will help make things better for passengers in the short term by creating more space, providing better information to passengers and working as an industry to improve the reliability of rail services on the West Coast Main Line.” .